Shipping policy

Shipping & Delivery

Thank you for shopping with Slapjoy! We want every gift to arrive on time and in great condition.

Where we ship
We currently ship to addresses within the United States only, including PO boxes for standard shipping.

Processing time
Orders are processed once payment is confirmed. Business days are Monday to Friday, excluding U.S. holidays.

  • Ready-made gifts and gift sets: usually 1–3 business days to process.
  • Personalized items: made just for you after you order, usually 2–5 business days before they ship.

Delivery time and cost
After your order ships, standard delivery usually takes 3–7 business days. Shipping options and costs are shown at checkout before you pay.

  • Free standard shipping on orders of $75 or more within the U.S.
  • Faster shipping options, when available for your items, are shown at checkout.

Delivery estimates are not guaranteed. Carrier delays, weather and peak holiday volume can occasionally add extra days.

Orders with multiple items
Slapjoy works with trusted partners and makers across the U.S. If your order contains items from different partners, they may arrive in separate packages on different days. You will receive tracking information for each package.

Order tracking
Once your order ships, we will email you a tracking number. You can also check your order status on our Order Tracking page.

Holiday orders
During the holiday season, please order early. We post recommended order-by dates on our website. Orders placed after those dates may not arrive before the holiday.

Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. Once an order has shipped, we may not be able to change the address, and we are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or damaged packages
If your package is marked as delivered but you cannot find it, or it arrives damaged, please contact us within 30 days of the expected delivery date. See our Refund Policy for how we make it right.

Questions?
Email us at support@slapjoy.com and we’ll be happy to help.