Frequently Asked Questions

What types of gifts does Slapjoy offer?

Slapjoy offers thoughtfully curated gift boxes and gifts for birthdays, celebrations, thank-yous, get-well moments, housewarmings, holidays, and everyday occasions.

Can I build my own gift box?

Yes. Visit our Build Your Own Gift Box section to choose a box, select your gifts, add personal touches, and create something made just for them.

Can I include a gift message?

Personalization options may vary by product. When available, you can add a thoughtful message or other personal details during the ordering process.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also visit our Order Tracking page for additional help.

How long does shipping take?

Shipping options and estimated delivery times are shown at checkout based on your delivery address and the items in your order. For more information, please visit our Shipping & Returns page.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. We’ll do our best to help, but changes may not be possible once an order has entered processing or fulfillment.

What if my order arrives damaged or incorrect?

Please contact us with your order number and photos of the issue. We’ll review the situation and help determine the appropriate next step.

Can personalized items be returned?

Personalized, customized, or made-to-order items may have different return conditions. Please review our Refund Policy for complete details.

Do you offer gifts for holidays and seasonal occasions?

Yes. Our seasonal collections may include gifts for Christmas, Thanksgiving, New Year, Valentine’s Day, Mother’s Day, Father’s Day, graduation, and other special moments.

How can I contact Slapjoy?

Visit our Contact Us page and send us a message. If your question is about an existing order, please include your order number so we can assist you more quickly.