Refund policy

Returns, Refunds & Replacements

We want you to love your Slapjoy gift. If something isn’t right, we’ll make it right.

30-day refund or free replacement
Within 30 days of delivery, we offer a full refund or a free replacement, at your choice, if your order:

1. Arrived faulty, damaged or not working properly.
2. Was lost in transit, or is missing items.
3. Has a size, color or personalization that doesn’t match what you ordered.
4. Doesn’t match the product description.

Personalized items
Personalized items are made just for you, so we can’t accept returns for change of mind, or for spelling or design details entered at checkout. Please review your personalization preview carefully before ordering. If we made an error, you’re covered by the policy above.

Non-personalized items
If you change your mind about a non-personalized item, contact us within 30 days of delivery. The item must be unused and in its original packaging. We’ll send you return instructions; return shipping is paid by the customer unless the item was faulty or incorrect. Once we receive the item, we’ll issue your refund. For hygiene and safety reasons, food, treats, burned candles and personal care items cannot be returned once opened.

How to request a refund or replacement
Email support@slapjoy.com with your order number, a short description of the issue, and photos of the item and packaging (for damaged, faulty or incorrect items). We usually reply within 1–2 business days.

Refund timing
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Cancellations
Contact us as soon as possible. We can cancel orders that haven’t entered production or shipped yet. Personalized items already in production cannot be cancelled.